Client Services Manager

Our client is seeking a Client Services Manager to join their Client Services team on a full-time basis. This role sits within a small, energetic and ambitious organisation and will be responsible for overseeing client relationships to ensure high levels of satisfaction and retention while meeting wider business objectives. The successful candidate will lead and motivate a team, develop and implement effective service strategies and manage escalated client issues, drawing on a strong understanding of the organisation’s business systems, tools and processes.

Key Responsibilities

• Team Leadership: Recruit, train, motivate, and supervise client service representatives, setting goals and monitoring performance.
• Client Relationship Management: Act as primary point of contact, build strong relationships and ensure clients receive exceptional service.
• Strategy & Improvement: Develop and implement strategies enhancing customer satisfaction, retention & sales
• Issue Resolution: Investigate and resolve complex Client complaints and handle escalations.
• Operations & Reporting: Oversee daily operations, ensure compliance and provide reports on service quality and performance.
• Cross Functional Collaboration: Work with sales, IT, finance and operations to align on client goals and deliver integrated solutions.

Skills and Experience Required

• Strong problem-solving and strategic thinking skills
• Clear, confident communicator at all levels (written and verbal)
• Proven ability to build and manage strong client relationships
• Experience identifying opportunities within existing client portfolios
• Effective cross-functional collaboration to deliver client requests
• Ability to produce and review accurate management reports
• Strong people leadership skills, with the ability to motivate and develop a team
• Highly organised, able to prioritise workloads in a fast-paced environment
• Proactive, adaptable and positive under pressure
• Basic knowledge of Data Protection and Information Security requirements (preferred)

Benefits

• Annual performance-related bonus
• Private healthcare
• Life insurance
• Pension scheme
• 25 days’ annual leave (pro-rated) plus your birthday off

Please note: Due to the large volume of applications we receive for each position we will only be able to respond to applications received with the relevant skills.  Should you not hear from us within a week, unfortunately on this occasion your application has been unsuccessful.

March Recruitment is an equal opportunities employer and complies with all relevant UK legislation. Please note that by applying for this vacancy you accept March Recruitment’s Privacy Policy and GDPR Policy which can be found on our website and therefore give us consent to contact you.

Consultant: Donna Jackson