Our client is seeking a Specialist Customer Service Advisor to engage with customers, providing and processing information to address inquiries, concerns, and requests related to products and services.
Key Responsibilities
- Receiving and acknowledging customer orders
- Processing orders onto the SAP ERP system
- Liaising with customers and keep them informed of the progress of their orders
- Answering Customer Queries
- Resolving any customer complaints
- Directing requests and unresolved issues to the designated person
- Liaising with Procurement and Suppliers
- Maintaining process protocols
- Communicating and co-coordinating with internal departments
Key attributes
- Experience in an office-based customer services role essential
- Ideally experience of the pharmaceutical industry but not essential
- Time management skills and the ability to prioritise work load
- Strong interpersonal and communication skills
Please note: Due to the large volume of applications we receive for each position we will only be able to respond to applications received with the relevant skills. Should you not hear from us within a week, unfortunately on this occasion your application has been unsuccessful.
March Recruitment is an equal opportunities employer and complies with all relevant UK legislation. Please note that by applying for this vacancy you accept March Recruitment’s Privacy Policy and GDPR Policy which can be found on our website and therefore give us consent to contact you.
Consultant: Donna Jackson
